include, but are not limited to Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintain frequent and professional customer communication and responding quickly to service requests. May manage or supervise other team members. May lead departmental or divisional initiatives on permanent or ad hoc basis. Maintains high d

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Supervises the daily activities of the Tier I CSC agents Monitoring and reviewing contacts for performance evaluation Coaching, mentoring, and developing Tier I agents Identifies, analyzes, and addresses performance trends and gaps Coordinates with the CSC Training & Quality Specialist to enhance the CSC Training Program to address performan

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence. Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Proce

include, but are not limited to Serves as insurance producer. Generates prospects for new business including those through First Mid channels. Meets with the prospects to build a relationship, gather underwriting information, deliver proposals, and win the business. Primarily responsible for relationship management, new business development, and client account retention. S

include, but are not limited to Perform credit analyses and financial statement reviews on commercial and ag loan relationships. Create professional credit presentations that summarize borrower's financial condition and evaluate repayment capacity and collateral coverage. Make recommendations, tied to analysis, to loan officers and/or loan committee. Monitor loan requests

include, but are not limited to Perform credit analyses and financial statement reviews on commercial and ag loan relationships. Create professional credit presentations that summarize borrower's financial condition and evaluate repayment capacity and collateral coverage. Make recommendations, tied to analysis, to loan officers and/or loan committee. Monitor loan requests

include, but are not limited to Loan Servicing Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable. Prepares payoff statements. Automatic payment additions. Fee and interest waives. Provides exceptional customer service by phone or email to internal and external

include, but are not limited to Collaborate with clients to understand their evolving insurance needs and preferences, providing personalized solutions to remarket their home and auto insurance policies. Conduct policy reviews, identify coverage gaps, and present competitive options from various insurance carriers to meet customers' requirements. Deliver exceptional custom